ABOUT US

Committed to the inovation and development of smart logistics and intelligent manufacturing

After Sales Service

To become the world's leading provider of smart logistics and intelligent manufacturing solutions

KENGIC Intelligent Equipment is a high-tech enterprise focusing on the systematic solution for smart logistics  and intelligent manufacturing and integrated with sales, R&D, design, manufacture and service. Our products have been widely used in various fields, covering express, e-commerce, home appliance, home furnishing, medical device, medicine, clothing, automobile, tire, military industry and many other industries. Our users include SF Express, NetEase, Foxconn, Haier, JD, EMS, VIP.COM, YANWEN Logistics, JNBY and other famous enterprises at home and abroad. Complete after-sales service network covers the whole country. Meanwhile, we have successively set up banking offices for after-sales services in South Korea, Southeast Asia and other regions, trying to create a comprehensive three-dimensional after-sales service system. 



Our purpose: Customer first, fast response and excellent service.



Customer support:

KENGIC Intelligent Equipment has a professional first-tier after-sales service team of over one hundred persons for the after-sales system, and a senior expert team of over twenty persons for whole-process escort for customers. 



Hotline support:

KENGIC after-sales service hotline is 365*24h for a whole year, providing you with uninterrupted service. Team members keep their cell phones clear 7*24h, on your call whenever and wherever possible.



Characteristic services:

We have customized a set of comprehensive and practice-oriented service solution to ensure customers a worriless process. Customize diversified and flexible service schemes for customers, make sure we are on customer's call whenever they need us, and provide customers with rapid and reliable professional supports, reduce equipment shutdown time, and assist to maximize utilization rate of your equipment.


Cyclic training:

Training is an important approach to ensure efficient operation of enterprise equipment. Regular theory + on-site training for service and maintenance personnel to constantly improve their operating capability constitute the basic premise of ensuring equipment availability. Such trainings are suitable for maintenance personnel and equipment operators, new or old. Trainings can meet special requirements of the customers, and also check leakage and fill vacancy based on qualifications and experiences of on-site personnel. 



  • Spare Parts

    Customer Service

  • Regular Inspection

    Maintenance Upgrade

  • Resident Service

    Software Support